常见问题
为什么一条账单没有被导入？
金额、收支方向或其他关键信息无法确认的记录会标记为“解析失败已跳过”，不会影响其余记录。你可查看原始序号并手动补记。
流账会读取我的短信收件箱吗？
不会。只有你通过快捷指令或应用内输入主动提供的短信内容才会进入解析流程。
共享账本成员能看到我的短信原文吗？
不能。共享成员可见共享账本内的结构化交易与相关账本数据；短信原文保留在创建者私有存储中。
流账支持
账单导入、短信解析、账本、同步和专业版的使用帮助。
Support Overview
联系我们
请在邮件中说明设备型号、iOS 与流账版本、问题模块、复现步骤和脱敏截图。请勿发送完整卡号、身份证号、密码、短信验证码或未脱敏账单。
infox.feedback@gmail.com
适用事项：导入、解析、账本、CloudKit 同步、共享、专业版与购买问题。
可协助的问题
- 账单导入、跳过记录和待处理内容
- 短信解析、分类、账户与解析记忆
- 账本创建、切换、CloudKit 同步与共享
- Sign in with Apple 与专业版权益恢复
- 最近流水、概览与趋势显示
Support Overview
Contact us
Include your device, iOS and flow versions, the affected feature, reproduction steps, and redacted screenshots. Do not send full card numbers, passwords, verification codes, or unredacted statements.
infox.feedback@gmail.com
Topics include import, parsing, ledgers, CloudKit sync, sharing, and purchases.
Frequently asked questions
Why was a statement record not imported?
A record is skipped if its amount, direction, or another critical detail cannot be confirmed. Other records can still import; review the source record number and add it manually if needed.
Does flow read my message inbox?
No. Only text you explicitly provide through Shortcuts or the app is parsed.
Can shared-ledger members see my original messages?
No. Members can see structured data in the shared ledger, while original message text remains in the creator's private storage.
What we can help with
- Statement import, skipped records, and pending items
- Message parsing, categories, accounts, and parsing memories
- Ledger creation, switching, CloudKit sync, and sharing
- Sign in with Apple and Pro entitlement restoration
- Recent transactions, dashboards, and trends
Privacy
Privacy and terms
AI parsing runs only when you start it or authorize an automation. Read the privacy policy and terms for details.